Amdocs CRM
Amdocs® CRM applications
effectively manage your customer information. You rely on
these applications to drive new revenue opportunities and build positive
client relationships. Amdocs applications are designed to
collect large amounts of customer information for service
and support. And while it is essential to retain this
information for regulatory compliance, runaway data growth
can exhaust your resources and jeopardize your ability to
meet service level targets.
 IBM® Optim™ is a single, scalable solution that allows you to manage
your Amdocs CRM data at the business object level, for
example: Historical Cases, Interactions, Sites and Contacts.
You can safely store archived transactions on the most
cost-effective storage medium, while supporting regulatory
compliance initiatives. And with a seamless, integrated view
of archived data from within the Amdocs CRM environment,
agents can quickly and easily respond to customer requests. Optim gives you the
power to align continuous control of your Amdocs CRM
application data with your business objectives, optimizing
performance, mitigating risks and controlling costs. Optim
allows you to provide superior service with faster response
times to queries. You can manage a larger call volume and
reduce the average cost per call. Optim offers proven
enterprise data management capabilities allowing you to
manage your Amdocs data for optimum business advantage.
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